(1) Smith uses Novell GroupWise for email. If you haven’t tried your GroupWise account yet, here’s how to get started:

- Open a Web browser and go to the Smith homepage: http://www.smith.edu
- Click on the GroupWise Web button in the lower right of the window.
- In the first GroupWise window, click on the Go button.
- In the GroupWise login window, enter your GroupWise username and password.

Your username is usually your first initial followed by the first 7 letters of your last name. (For example, Anna Reyerson’s username would be “areyerso”.) Your initial password is the first 8 numbers of your 9-digit Smith ID number.

If your username and password combination doesn’t work, it could be because your username is an exception to the rule. (Exceptions are required when more than one person has the same first initial and last name.) To check your username:

- Go to Smith’s on-line directory.
- Enter your last name in the Name box and click the Search button.
- When the directory page appears, locate your own entry and note the username in your Smith email address (the part of the address before “@smith.edu”).

If you don’t see a directory entry for yourself, it just means you haven’t been added to the system yet. Check again in a day or two and it should be there.

(2) If you will be living in a Smith residence house, be sure to read the minimum hardware requirements for computers connected to the Smith Residential Network (ResNet).

(3) If you’re planning to buy a new computer before you come to Smith, the Smith Computer Store web page.

(4) In all Smith residence houses and most Smith buildings with wireless access, students are required to go through a log-in process called Cisco Clean Access to access the Internet. Clean Access registers your computer on the Smith Residence Network (ResNet), and if you have a Windows computer, it also scans your computer to make sure the following required Windows software is installed:

• All “Important” and “Critical” Windows updates: To check the status of your Windows updates, open Internet Explorer and go to Tools, then Windows Update. When the update window opens and completes its check, click the Express button to download and install the recommended updates. If you are missing multiple updates, you may need to restart your computer and repeat this process several times to get all the updates you need.
• McAfee VirusScan for Windows: This required software protects your computer from viruses as well as parasiteware. Once you know your GroupWise username and password, you can download a free copy of McAfee VirusScan from the Smith software download site: http://www.smith.edu/smithsoftwareBut FIRST, BEFORE you install McAfee VirusScan, check to see if you have any other anti-virus software installed on your Windows computer (such as Norton AntiVirus, Sophos, or even a trial version of McAfee). If you do, UN-INSTALL it before you install VirusScan, or VirusScan will not work properly.

We strongly recommend that you install all Windows updates and McAfee VirusScan before you get to campus, because it’s much easier to do from home. Note that you will not be granted full access to the Internet at Smith until all required software is installed.

(5) If you have Office 2007 for Windows or Office 2008 for Mac installed on your computer, please read this important information about sharing documents with people who don’t have Office 2007/2008.

(6) You can view a screencast about installing and using Cisco Clean Access by going to Smith’s new iTunes U site. When the page opens, scroll down until you can click on ITS Screencasts, then click on Connecting to the Internet in Your Room & CCA.

While you’re there, check out other ITS screencasts that explain how to download free Smith software, how to remove programs from your computer, and how and where you can use wireless services at Smith. (If you have any ideas about how we can improve our screencasts, please send them to tara@smith.edu.)
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Questions? If you have any questions about the information in this TechNotes post, please call the User Support Center at 413-585-4487 (open weekdays from 7:45 AM to 4:30 PM) or send email to 4its@smith.edu.

To view all TechNotes posts, click on the word “TechNotes” at the top of this page.

For software instructions, user guides, and tips on a variety of technology topics, visit Smith’s TARA (Technology And Resource Adviser) web site.

Please do NOT respond to any web-based attempts to get you to install anti-spyware software. As long as you have an up-to-date version of McAfee VirusScan+AntiSpyware on your computer, you are well protected.