March 27, 2020 Update

We’ve reorganized the site a bit in parallel with the release of more help materials. We now have a single page for information for course tools, called Supported Tools, with Instructions, Workshop materials, and FAQs. You can find this on the Resources menu. We will continue to update this new page with additional resources.

Highlights of this latest update include instructions for off-campus access to software and a significant expansion of our Zoom help materials.

Our consultation and workshop schedule for the week of March 30th will be posted late today.

March 20, 2020 Update

We’ve released our slate of workshops for the week of March 23rd. Navigate to the faculty or staff sections, then select the workshop link. We’ve also posted the recording (with transcript) for the 10 a.m. March 18th All-Employee Zoom meeting. The recording for the 2 p.m. meeting on March 20th will be posted when Zoom finishes processing it. A Smith login is required to access the recordings. We’ve also launched a consultation service for offices that are looking for help in adapting to remote work mode. Select “Request help or volunteer”, select staff, then select “My office/department would like a consultation.”

March 19, 2020 Update

We are preparing an additional slate of workshops and consultations for the coming week. Those will be posted Friday, March 20th.

March 15, 2020 Update

Technology request forms are now available, as follows:

For students who have been approved to stay on campus. Please note that priority will be granted to students receiving need-based aid.

For students who will be away from campus (U.S. only). Please note that priority will be granted to students receiving need-based aid.

For faculty and staff who do not have a Smith laptop or a personal computer they can use at home and whose work has been prioritized for work from home. Priority will be granted to those whose work directly supports curricular delivery and critical operations. Any requests to take Smith desktops, monitors, and/or peripherals home need to go through this form.   

March 11, 2020 Update

Dear members of the Smith community,

We have launched this new site to provide technical and pedagogical support for our faculty, students and staff who are adapting to alternate modes of learning and working together. We hope you will find what you need here.

As of today, we have an initial set of resources posted for faculty. In the next couple of days, we will also post resources for students and staff. Please review what’s here, and if you don’t see what you need, please write or use our technical support help request form (Smith login required).

With respect and solidarity,

The Smith Covid-19 Digital Support Team