June 30, 2020 Update

Our plans to support fall courses are underway. Look for information in our weekly digital support updates, which are released each Monday or Tuesday.

The update released today (Google Doc) contained information for faculty about workshops, a faculty panel series, supported tools for the fall, and more. Faculty workshops will be available for signup beginning July 2, 2020.

May 29, 2020 Update

Beginning May 30th, 2020, Zoom will enable GCM encryption across the entire Zoom platform, providing increased protection for meeting data. At that time, you will be required to update to version 5.0 when you try to join a Zoom session. 

To update your Zoom app on macOS: open the app, select your photo (or button) in the upper right corner, select Check for Updates in the drop-down menu, then follow the on-screen instructions. Sign out and quit the app to complete the update. Windows users can download the latest version 5.0 here, then follow the on-screen instructions. If you have trouble joining after you have updated Zoom,  you may need to uninstall your existing Zoom App and reinstall the new version.  

The Zoom updates include:

  • Hosts will now see a Security icon in their tool bar; from this icon, hosts can access a number of features, including enable a waiting room, lock a meeting, or remove a participant.
  • Hosts no longer have an Unmute All button. During a meeting, the host can select the Ask to Unmute button for a participant; the participant then receives a prompt to unmute their audio.
  • Hosts will now find the option to Invite participants to a Zoom meeting in the Participants panel.

Over the first week of June, our team will update our documentation to reflect the changes in Zoom 5.0.


May 8, 2020 Update

Welcome School for Social Work faculty, staff,  and students to the Covid-19 Digital Support site. This is the home page to access instructions for using supported tools, information about pedagogical and technical workshops, and to request equipment and technical support. If you don’t find what you need, send an email to covid19info@smith.edu  or use our technical support help request form (the green button).

With respect and solidarity,
The Smith Covid-19 Digital Support Team

April 2, 2020 Update

All equipment requests now come through the “Request help or volunteer” link, rather than the Google Forms we initially sent out to campus. Let us know if you need something!

March 27, 2020 Update

We’ve reorganized the site a bit in parallel with the release of more help materials. We now have a single page for information for course tools, called Supported Tools, with Instructions, Workshop materials, and FAQs. You can find this on the Resources menu. We will continue to update this new page with additional resources.

Highlights of this latest update include instructions for off-campus access to software and a significant expansion of our Zoom help materials.

Our consultation and workshop schedule for the week of March 30th will be posted late today.

March 20, 2020 Update

We’ve released our slate of workshops for the week of March 23rd. Navigate to the faculty or staff sections, then select the workshop link. We’ve also posted the recording (with transcript) for the 10 a.m. March 18th All-Employee Zoom meeting. The recording for the 2 p.m. meeting on March 20th will be posted when Zoom finishes processing it. A Smith login is required to access the recordings. We’ve also launched a consultation service for offices that are looking for help in adapting to remote work mode. Select “Request help or volunteer”, select staff, then select “My office/department would like a consultation.”

March 19, 2020 Update

We are preparing an additional slate of workshops and consultations for the coming week. Those will be posted Friday, March 20th.

March 15, 2020 Update

Technology request forms are now available, as follows:
(April 2, 2020 update: all equipment requests now come through the “Request help or volunteer” link on this site) 

For students who have been approved to stay on campus. Please note that priority will be granted to students receiving need-based aid.

For students who will be away from campus (U.S. only). Please note that priority will be granted to students receiving need-based aid.

For faculty and staff who do not have a Smith laptop or a personal computer they can use at home and whose work has been prioritized for work from home. Priority will be granted to those whose work directly supports curricular delivery and critical operations. Any requests to take Smith desktops, monitors, and/or peripherals home need to go through this form.   

March 11, 2020 Update

Dear members of the Smith community,

We have launched this new site to provide technical and pedagogical support for our faculty, students and staff who are adapting to alternate modes of learning and working together. We hope you will find what you need here.

As of today, we have an initial set of resources posted for faculty. In the next couple of days, we will also post resources for students and staff. Please review what’s here, and if you don’t see what you need, please write covid19info@smith.edu or use our technical support help request form (Smith login required).

With respect and solidarity,

The Smith Covid-19 Digital Support Team